DIGITAL WAIVER SYSTEM

Collect Digital Waivers Before Customers Arrive

Let customers complete their waivers online before they arrive at your venue.

WannaBook connects digital waivers with bookings, helping your team keep customer information organised, reduce paperwork, and create a smoother arrival experience for customers and staff.

Whether you run a trampoline park, soft play centre, climbing venue, escape room, or activity park, digital waivers can become part of the same journey as the customer’s booking.

What Is a Digital Waiver System?

A digital waiver system allows customers to complete waiver and consent forms online rather than filling out paper forms at your venue.

For activity and leisure businesses, digital waiver software moves an important part of the customer journey online, helping reduce paperwork, improve organisation and create a smoother arrival experience.

WannaBook brings digital waivers into the wider booking platform, alongside bookings, customer information and check-in.

So the waiver isn’t a separate job to deal with later. It’s part of the same customer journey.

Still Managing Waivers on Paper?

Many activity and leisure venues still rely on paper waiver forms completed at reception.

While familiar, paper processes can create additional work for both customers and staff, especially during busy periods.

Paper forms also have a habit of turning up at exactly the wrong time.

A customer arrives for their session. Their waiver hasn’t been completed. Someone needs to find a form, hand over a clipboard, check the details, and make sure everything is signed before they can get started.

That might be manageable on a quiet Tuesday morning.

It becomes a lot more difficult when the queue is building up and you’ve got a busy venue full of customers waiting to get started.

Digital waivers move this process online, allowing customers to complete the necessary information before arrival and helping venues keep booking and waiver information connected.

Instead of dealing with paperwork during check-in, your team can focus on welcoming customers and keeping sessions running smoothly.

Digital Waivers That Work With Your Bookings

A digital waiver is useful. Connecting it to the booking journey makes the process more joined up.

With WannaBook, the waiver becomes part of the wider customer journey:

Booking → Waiver → Customer → Check-In

Rather than managing bookings in one place and waiver information separately, WannaBook connects waiver completion with the booking process.

This gives your team a more connected way to manage the customer journey while keeping relevant waiver information linked to the booking.

How WannaBook Digital Waivers Work

Step 1: Customer Makes a Booking

A customer books an activity, session, or event through WannaBook.

Step 2: Customer Completes Their Waiver

The customer receives and completes the required waiver online before arriving.

Step 3: Waiver Is Connected to the Booking

The completed waiver is associated with the relevant customer and booking information.

Step 4: Staff Check Waiver Status

Your team can view waiver completion status as part of preparing for customer arrival and check-in.

Simple Process

Book → Complete → Connect → Check In

Simple for customers. Straightforward for your team.

Everything You Need for Digital Waiver Management

Online Waiver Completion

Allow customers to complete waivers online before arriving at the venue.

Booking-Linked Waivers

Connect completed waivers with the relevant booking and customer information.

Digital Consent

Collect required consent information digitally as part of the booking journey.

Parent & Guardian Consent Forms

For family attractions and activity venues, parents and guardians may need to provide consent information for children.

WannaBook brings this part of the customer journey online, helping families get the required information sorted before they arrive.

Waiver Status Visibility

Give staff visibility of waiver completion status.

Integrated Check-In

Make waiver completion part of the wider arrival and check-in process.

Customer Records

Keep customer and waiver information organised within the WannaBook platform, making it easier to view relevant information alongside bookings and check-in activity.

Better Waiver Record Management

Collecting waiver information is important. Being able to find it again quickly matters too.

Paper forms have a habit of ending up in folders, filing cabinets, and desk drawers. When information is needed, your team can end up spending valuable time searching through paperwork rather than helping customers.

With WannaBook, waiver information stays connected to bookings and customer records as part of the wider customer journey.

That gives your team a more organised way to manage waiver information without having to manage paper forms separately.

Make Waiver Management Simpler

Less Paperwork

Move waiver completion online instead of relying on physical forms at reception.

Less Reception Administration

Customers can complete the required information before they arrive.

A Smoother Arrival Experience

Staff can view waiver completion status as part of the customer arrival process.

Better Customer Experience

Customers can complete their waiver during the booking journey rather than filling out paperwork at the venue.

One Connected Process

Keep bookings, customer information, waivers, and check-in connected within a single platform instead of switching between separate systems.

Digital Waivers for Activity & Leisure Venues

Trampoline Parks

Allow customers to complete waivers before attending their booked session.

Soft Play Centres

Help parents complete required information before arrival.

Climbing Centres

Connect waiver completion with scheduled climbing sessions.

Adventure Parks

Collect relevant information ahead of customer visits.

Escape Rooms

Allow participants to complete waivers before their experience begins.

Activity Centres

Manage waiver information across multiple activities, sessions and customer groups.

Also Suitable For

• Rage rooms
• Axe throwing venues
• Inflatable parks
• VR venues
• Family entertainment centres

More Than a Digital Waiver Form

A digital waiver is useful.

A digital waiver connected to your booking system is even more useful.

The real value isn’t simply collecting waiver information digitally.

The real value comes from connecting waiver completion with bookings, customer information, and check-in so your team can manage those parts of the customer journey together.

With WannaBook, a customer’s booking, waiver information and arrival journey can work together within the same platform.

Your team can manage:

• Online bookings
• Customer information
• Digital waivers
• Check-in processes
• Capacity management
• Payments

from one connected system.

The result is a more joined-up experience for staff and customers without needing to manage waivers separately from bookings.

You can also explore related solutions including our:

• Online Booking System
• Activity Centre Booking System
• Booking Software for Leisure Venues
• Capacity Management System
• Event Booking System

Why WannaBook?

We know leisure venues aren’t short of things to manage.

There are bookings to take, customers to answer, staff to organise, payments to process and busy periods to get through. And somewhere in amongst all that, there are waivers to collect.

WannaBook brings those jobs together.

Digital waivers are one part of the wider WannaBook platform, alongside booking management, customer information, check-in, capacity management and payments.

So you don’t have to manage waivers in one system and bookings in another. Everything works together within the same platform.

And when you need a hand, you get real people. We’re a UK leisure booking team with real experience of how venues work, and real support seven days a week.

No chatbot maze. No digging through endless help pages just to ask a question.

Just give us a shout.

Frequently Asked Questions

Ready to Make Waivers Faster, Safer and Easier?

See why activity venues choose WannaBook.